Opsgenie

Current Capabilities:

• Send information about selected issues to Opsgenie.
• Automatically acknowledge Opsgenie alerts when issues are worked on in SYNQ.
• Close Opsgenie alerts when issues are closed in SYNQ.

Setting Up in Opsgenie

1. Go to the Teams section and select the team you want to integrate with Opsgenie.
2. Click on the Integrations tab.
3. Click on the Add Integration button.
4. From the list of products, select API.
5. Enter the integration name (e.g., SYNQ) and select the assignee team.
6. Click the Continue button.
7. Copy the API Key and save it for later use.
8. Click the Turn on Integration button and ensure the integration status is set to ON.

Setting Up in SYNQ

1. Go to the Settings page.
2. Click on the Add Integration button.
3. Select Opsgenie from the list of platforms.
4. Enter the API Key obtained from the Opsgenie setup and select the appropriate region (EU or US).
5. Choose the severity of issues and the assets for which alerts should be sent to Opsgenie.
6. Click the Create button to complete the integration setup.